Centre for Service Management

News and Events

2018 News

Dr Alex Wilson awarded C-ABS Research Fellowship and publishes industry report

Dr Alex Wilson was awarded C-ABS Research Fellow (2018) by the Chartered Association of Business Schools and publishes report on Strategic Groups of UK Business Schools.

12 December 2018

Dr Silvia Masiero Presents on Datafication of Anti-Poverty Programmes at Tilburg University

Dr Silvia Masiero was invited to present her latest work on the role of datafication in Indian anti-poverty policy at the Tilburg Institute for Law, Technology, and Society (TILT) of Tilburg University.

11 December 2018

Dr Alex Wilson promoted to Senior Lecturer

Dr Alex Wilson has been recently promoted to Senior Lecturer

22 November 2018

Araz Zirar visits the Chair of Production and Operations Management at ETH Zurich

Doctoral researcher Araz Zirar visited Professor Torbj酶rn Netland, Chair of Production and Operations Management at ETH Zurich, to start a collaborative research project.

30 September 2018

Professor Thorsten Gruber contributed to paper in the prestigious Journal of Service Management

Professor Thorsten Gruber contributed to a published research paper on the roles of service robots for the future

12 September 2018

Professor Ian Hodgkinson gives keynote at the 2nd F贸rum de Gest茫o e Economia da UTFPR in Brazil

Professor Ian Hodgkinson was invited to give the keynote speech at the 2nd F贸rum de Gest茫o e Economia da UTFPR, Universidade Tecnol贸gica Federal do Paran谩, Brazil.

12 September 2018

Doctoral researcher Araz Zirar attended the 25th Annual EurOMA Conference

Araz Zirar attended the 25th Annual EurOMA Conference in June 2018 and presented an empirical research paper.

30 July 2018

2nd Academic-Practitioner Research with Impact Workshop 鈥淒esign and Decision Making for Customer Experience

The event was a collaboration between the 鈥淐ustomer Management Leadership Group (CMLG)鈥�, Executive Education and the Management Science and Marketing Division at Alliance Manchester Business School and the Centre for Service Management (CSM)

25 July 2018

Professor Gruber receives two awards for his research

Professor Gruber has received two awards for his research papers at two separate conferences held in 2018.

12 July 2018

Doctoral researcher Araz Zirar visited the Indian Institute of Technology

On 2nd of April 2018, Araz Zirar visited the Indian Institute of Technology 鈥� Delhi (IIT Delhi)

30 May 2018

Delta Air Lines Visiting the Centre for Service Management

Dr Willy Barnett, Innovation Researcher in Delta Air Line鈥檚鈥淭he Hangar鈥�, visited the school recently to give his presentation on service design.

30 May 2018

CSM Director presents on (Service) Robot Utopia or Dystopia at Nottingham

CSM Director, Professor Gruber was recently invited to the University of Nottingham Business School to give a seminar as part of their Research Seminar Series.

19 May 2018

2018 Internationally Leading Publications in Public Service Management: Dr Ian Hodgkinson

Deputy CSM Director Dr Ian Hodgkinson continues to drive forward the public service management agenda as evidenced by three recent publications in internationally leading academic journals.

18 May 2018

CSM Deputy Director Recipient of Dean鈥檚 Award for Outstanding Contribution (Academic)

Dr Ian Hodgkinson, CSM Deputy Director, received this award for his significant contribution to the School and the Centre for Service Management.

18 May 2018

CSM hosts the Exploring Operating Models: SOMS Symposium

The Symposium provided an opportunity for delegates to explore with expert speakers about operating models, operating model best practice, and the future directions of operating model research.

20 March 2018

Doctoral researcher Majd AbedRabbo discusses CX in the SBE Blog

In a new SBE Blog post, doctoral researcher Majd AbedRabbo discusses the importance of CX (customer experience) in today's economy.

20 February 2018

CSM Director publishes in the Journal of Business Research

Professor Thorsten Gruber has had his article on 'Collaborative Consumption' published in the prestigious Journal of Business Research.

12 February 2018

CSM member publishes white paper on improvement in public services sector with ICiPS

A white paper on continuous improvement in UK public service organisations by Rosamund Chester Buxton and colleagues has been published by the ICiPS.

25 January 2018

SBE articles top the University鈥檚 download list for 2017

The top two most downloaded papers in the University's Institutional Repository list for 2017 were authored by SBE staff.

23 January 2018

New research on the use of mobile internet to boost women's income in Africa

Dr Silvia Masiero has co-written a paper, published in the journal Gender, Technology and Development, on women's income generation through the use of mobile internet and mobile devices.

5 January 2018

Happy New Year!

CSM wishes everyone a healthy and happy 2018!

1 January 2018

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

Centre for Service Management

News and Events

2018 News

Dr Alex Wilson awarded C-ABS Research Fellowship and publishes industry report

Dr Silvia Masiero Presents on Datafication of Anti-Poverty Programmes at Tilburg University

Dr Alex Wilson promoted to Senior Lecturer

Araz Zirar visits the Chair of Production and Operations Management at ETH Zurich

Professor Thorsten Gruber contributed to paper in the prestigious Journal of Service Management

Professor Ian Hodgkinson gives keynote at the 2nd F贸rum de Gest茫o e Economia da UTFPR in Brazil

Doctoral researcher Araz Zirar attended the 25th Annual EurOMA Conference

2nd Academic-Practitioner Research with Impact Workshop 鈥淒esign and Decision Making for Customer Experience

Professor Gruber receives two awards for his research

Doctoral researcher Araz Zirar visited the Indian Institute of Technology

Delta Air Lines Visiting the Centre for Service Management

CSM Director presents on (Service) Robot Utopia or Dystopia at Nottingham

2018 Internationally Leading Publications in Public Service Management: Dr Ian Hodgkinson

CSM Deputy Director Recipient of Dean鈥檚 Award for Outstanding Contribution (Academic)

CSM hosts the Exploring Operating Models: SOMS Symposium

Doctoral researcher Majd AbedRabbo discusses CX in the SBE Blog

CSM Director publishes in the Journal of Business Research

CSM member publishes white paper on improvement in public services sector with ICiPS

SBE articles top the University鈥檚 download list for 2017

New research on the use of mobile internet to boost women's income in Africa

Happy New Year!

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

Centre for Service Management

News and Events

2018 News

Dr Alex Wilson awarded C-ABS Research Fellowship and publishes industry report

Dr Silvia Masiero Presents on Datafication of Anti-Poverty Programmes at Tilburg University

Dr Alex Wilson promoted to Senior Lecturer

Araz Zirar visits the Chair of Production and Operations Management at ETH Zurich

Professor Thorsten Gruber contributed to paper in the prestigious Journal of Service Management

Professor Ian Hodgkinson gives keynote at the 2nd F贸rum de Gest茫o e Economia da UTFPR in Brazil

Doctoral researcher Araz Zirar attended the 25th Annual EurOMA Conference

2nd Academic-Practitioner Research with Impact Workshop 鈥淒esign and Decision Making for Customer Experience

Professor Gruber receives two awards for his research

Doctoral researcher Araz Zirar visited the Indian Institute of Technology

Delta Air Lines Visiting the Centre for Service Management

CSM Director presents on (Service) Robot Utopia or Dystopia at Nottingham

2018 Internationally Leading Publications in Public Service Management: Dr Ian Hodgkinson

CSM Deputy Director Recipient of Dean鈥檚 Award for Outstanding Contribution (Academic)

CSM hosts the Exploring Operating Models: SOMS Symposium

Doctoral researcher Majd AbedRabbo discusses CX in the SBE Blog

CSM Director publishes in the Journal of Business Research

CSM member publishes white paper on improvement in public services sector with ICiPS

SBE articles top the University鈥檚 download list for 2017

New research on the use of mobile internet to boost women's income in Africa

Happy New Year!

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

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