Members Feedback

This is what Powerbase, Holywell and Pool members told us in 2018/19 and what we're doing to improve our membership offer

Powerbase:

453

responded to survey

96%

satisfied with overall experience

“No gym I have ever been to compares to Powerbase…both the facilities and the staff are amazingâ€

“Brilliant service and I felt thoroughly looked after during my first year at Uniâ€

We've expanded our equipment offer with the addition of new bench pull stations

To increase availability we will ensure a quota of platforms are always "unbookable" outside of elite access periods

Holywell:

629

responded to survey

97%

satisfied with overall experience

“Incredibly helpful, friendly and approachable staffâ€

“The gym membership is fantastic value for money, especially considering the world class facilitiesâ€

We've expanded our weights area to improve the lifting & free weights options

We recognise you would like more access so have introduced a periodic review process for opening times

Swimming Pool:

403

responded to survey

96%

satisfied with overall experience

“The timetable is very clear & allows plenty of space to fit in a swim at most times of the dayâ€

“The pool accommodates swimmers of all levels and I have never felt uncomfortable or out of place thereâ€

We're replacing existing hair dryers with brand new versions

To help those who want to avoid sessions during peak use, we will advertise the quieter times of the day to swim

Fitness Classes:

387

responded to survey

97%

satisfied with overall experience

“I felt I was able to push myself in a safe environmentâ€

“I regularly attend 3 classes a week & the instructors are all very knowledgeable & extremely friendlyâ€

To ensure our classes are as challenging, enjoyable & varied as possible, we have introduced a new review process for each & every offer in our timetable

We recognise more of you would like to access classes at lunchtime so have ensured classes are available at both ends of campus at this time