Windows 11 - FAQs

Users will be required to book onto and attend an upgrade clinic during the implementation period.

An exchange will take no more than 30  minutes, for those looking to retain their device, expect to be without the device for 24hrs.

You will have received a booking confirmation. If you have not - then please resubmit your booking form.

When selecting a preferred date you will have a list of available upgrade times.

All laptop upgrades will be carried out at the Deployment Centre (11 Holywell Drive), desktop users will be contacted to discuss arrangements.

The venue is 11 Holywell Drive (White House) which can be accessed via Car Park 5. 

https://maps.lboro.ac.uk/?l=holywell-drive-11-white-house

Devices will not be security compliant and access to services will be limited. 

Support and familiarisation information will be available to help you transition.

Microsoft: Meet Windows 11 

All files should be saved to OneDrive before attending an upgrade clinic. Software that has been security tested will be available for reinstall after the upgrade.

Before your upgrade you should ensure your data has sync'd to OneDrive (open the little blue cloud on the bottom right - it will show status). After your upgrade you may be required to reselect folders in sharepoint/teams that you want to make locally.

The current provision of workspaces will not change as part of this upgrade.

Customised items such as this should be backed up when preparing for your upgrade to ensure they are readily available afterwards.

The upgrade process will provide you with a replacement device of the same model, this is referred to as "Exchange service”. You can request the return of your existing device if you have a Role or Operational Justification.

Devices coming to their end of life will not be upgraded. These will be replaced with an alternate device. The old device should be handed back to IT Services.

The review of device use will be a part of these changes. If there is a Role or Operational Justification requirement to maintain multiple devices, they will be upgraded to the Windows 11 service.

If this is your primary device, it will be upgraded.

To start with, please check the Software Centre to see if the software you need is available. If this is not the case, contact IT Services and provide sufficient information about the software you need.

Open Software Centre using the shortcut on your desktop or the Windows Start Menu (bottom left menu bar).

The new service will offer the most recent versions of software where they are compatible, secure and supportable.

You will not be provided with enhanced administrative permissions to your device by default. These will need to be requested through the Service Desk.

Microsoft Edge is the most secure browser and will be provided by default. If you require an alternate browser, please log a case with the IT Service Desk providing an operational justification

To help support the upgrade, we are reaching out to colleagues across the organisation who can act as Change Champions in their respective Departments.

These Change Champions will act as conduits between end users and the project team to ensure 2-way communication, support, and guidance is available as colleagues transition to the new Services.

Activities will include:

• Becoming early adopters to participate in the pilot stage, with access to the new operating system being made available this summer.
• To champion the new Service in your area
• Capture local information and feed into the project teams
• Disseminate business-critical information to your colleagues
• Assist with booking device upgrades and handovers

If interested in joining the Change Champions network, please add your details to the MS Form 

The following lists areas that Change Champions may assist with to deliver an improved upgrade experience for users.

Change Champions

• Disseminate information on the upgrade process, enrolment steps, and supporting activities
• Tailor messages for the targeted audience
• Feed information back to the project and service teams to ensure user requirements and issues are considered
• Capture details of users with multiple devices
• Identify users that need any special measures/considerations
• Advise users the need for a sound business case for multiple devices and non-managed software
• Capture information on business-critical software for the department and/or user
• Identify any departmental periods that may affect upgrades (i.e clearing, end of year, etc)
• Consider being an early adopter of the service to assist with queries and local problem solving
• Signpost colleagues to W11 learning material
• Champion the changes and new service
• Act as a point of contact for users in their department/school
• Assist with local change management activities