Additional security verification

Setting up Microsoft Authenticator app

Recommended option

Our recommendation is for Guests to use the Microsoft Authentication app because it is the only authenticator app that supports push notifications.

First time set-up

Step 1

 Download the Microsoft Authenticator app from your smartphones App Store.

Step 2

Once installed, on the ‘Additional security verification’ screen on your computer, under Step 1, select the ‘Authentication phone’ drop-down menu and choose the ‘Mobile app’ option.

  • To use the Microsoft Authenticator app, leave the option ‘Receive notifications for verification’ selected for push notifications.
  • Select ‘Use verification code’ if you wish to use an alternative authenticator

Step 3

Click the ‘Set up’ button. The ‘Configure mobile app’ screen will appear with a QR code for you to scan with the Microsoft Authenticator app on your mobile device.

Step 4

Open the Microsoft Authenticator app on your mobile, select Add account on the Accounts screen and then select Work or school account. Now use the mobile device's camera to scan the code displayed on your computer.


Note: if the camera wasn't working properly, the on-screen Code and URL can be entered manually.

Step 5

The Accounts screen of the app shows the account name and a six-digit verification code. For additional security, the verification code changes every 30 seconds preventing you from using the same code twice.

Step 6

On the computer, click Next on the 'Configure mobile app' screen, and Next again on the 'Additional security verification screen'.

Step 7

A notification will be sent to the app on your mobile device, tap 'Approve'.