Intune iOS - Frequently Asked Questions

Intune provides central management of University owned mobile devices enabling us to enhance security and remotely wipe your data if your device is compromised.

The service only supports university-owned devices.

No - this service does not cover student devices,

Please follow the manufacturers guidance on updating your device.

As part of improving security on University owned devices, an 8 digit PIN needs to be added to the device.

For personally owned devices enrolled into Microsoft Intune, the following device information is available to the University:

• Device name
• Device owner
• Serial number
• Device manufacturer and model
• Operating System and version
• IMEI number
• Apps installed (all apps on iOS, work profile apps on Android)
• Storage space
• Network services

The University is unable to view the following information:

• Calling history
• Web browsing history
• Emails
• Text messages
• Contacts
• Calendars
• Passwords
• Photos
• Content of user created documents.

Members of staff who have enrolled personally owned devices have no control over what device information is captured. There are no configurable options available within the Intune App to allow device owner to customise or control the information available to the University and the actions it is permitted to take. Microsoft dictate the device information collected and this is not configurable by the University.

There are stringent processes in place to ensure no data wipe is carried out without agreement and approval.

Your data will not transfer between devices by default. Any data you wish to transfer should be backed up and re-imported to your new device. 

The data retention policy can be found here: /data-privacy/policiesandpractice/dataprotectionpolicy/ 

No - Intune does not remove data during the enrollment process.

Your phone will be wiped and data contained on it will be deleted.

No - we do not provide data recovery services.

Prior to resetting your old device, set up your new device and install the Intune App. Once both Intune and Duo are working on the new device your old device can be reset.

Android devices will benefit from these additional security features at a later date and will continue in their current operation.

No - phones that do not meet the O/S requirements set out in the Acceptable Use Policy (AUP) cannot be enrolled as these are a security risk. It is recommended you speak to your School/Dept to replace this with a newer device that has access to the latest operating systems.

Intune enables the University to provide you with business-critical Apps such as DUO.

Please refer to the manufacturers guidance on how to install Apps, and consider if these meet the Universities Acceptable Use Policy.

TBC

University devices are provided to support University operations and not for personal use.