John is fascinated by the ways in which people, process and information interact and can be synthesised in innovative ways to stimulate step changes in effectiveness and efficiency.
He is the author of:
- The Intelligent Organisation, Routledge, 2015
- Quality: A Critical Introduction, fourth Edition, Routledge, 2016
External activities and recognition
- Visiting Professor at University College London
- Trustee, The Under 17 Car Club Charitable Trust
- Non-Executive Director, Fusion21 Limited