Emotional labour: what it is – and why it falls to women in the workplace and at home
Have you ever been asked to make a cup of tea for your colleagues in the workplace? A recent survey commissioned by Samsung of around 2,000 employees in the UK showed that this is about three times more likely to happen to you if you are a woman.
Women are expected to do more non-work office tasks, such as organising staff away days and cards and gifts for colleagues, than men. Even if a woman says no to a task like this, it’s likely that another women will be asked in her place.
Women are fearful of being seen as difficult and more likely to agree to take on the invisible and unpaid labour that detracts from their other responsibilities. They may think, “If I don’t do it, another woman will.” And women have to hide their displeasure or discomfort and pretend to be accommodating even at the cost of their own mental health. This process of managing, modulating and suppressing one’s emotions to fulfil expectations from others or to achieve professional goals is called “emotional labour”.
American sociologist Arlie Hochschild first introduced the concept of emotional labour in 1983 to mean that emotions have a market and exchange value in our capitalist society. People are required to regulate their emotions to fit in with the emotional norm, and manage their emotions to ensure the smooth flow of business necessary to get a wage.
Emotional labour was never intended to be a gendered term. But invisible unpaid labour, like doing the office tea round, falls disproportionately on women – who then have to manage their emotional response to carrying out unwanted tasks.
As I discuss in my book Hysterical, this is is due to gendered stereotypes that women are more empathetic or nurturing. They lack the “status shield” – the social protection – that men have to act outside what is expected of their role. So women make the tea or organise the office Secret Santa, and pretend that they are happy to do so.
To read the full article by Pragya Agarwal,Visiting Professor of Social Inequities and Injustice, visit The Conversation.
Notes for editors
Press release reference number: PR 22/227
º¬Ðß²ÝÊÓƵ is one of the country’s leading universities, with an international reputation for research that matters, excellence in teaching, strong links with industry, and unrivalled achievement in sport and its underpinning academic disciplines.
It has been awarded five stars in the independent QS Stars university rating scheme, named the best university in the world for sports-related subjects in the 2021 QS World University Rankings and University of the Year for Sport by The Times and Sunday Times University Guide 2022.
º¬Ðß²ÝÊÓƵ is in the top 10 of every national league table, being ranked 7th in The UK Complete University Guide 2023, 10th in both the Guardian University League Table 2023 and 11th in the Times and Sunday Times Good University Guide 2023.
º¬Ðß²ÝÊÓƵ is consistently ranked in the top twenty of UK universities in the Times Higher Education’s ‘table of tables’ and is in the top 10 in England for research intensity. In recognition of its contribution to the sector, º¬Ðß²ÝÊÓƵ has been awarded seven Queen's Anniversary Prizes
The º¬Ðß²ÝÊÓƵ London campus is based on the Queen Elizabeth Olympic Park and offers postgraduate and executive-level education, as well as research and enterprise opportunities. It is home to influential thought leaders, pioneering researchers and creative innovators who provide students with the highest quality of teaching and the very latest in modern thinking.
Have you ever been asked to make a cup of tea for your colleagues in the workplace? A recent survey commissioned by Samsung of around 2,000 employees in the UK showed that this is about three times more likely to happen to you if you are a woman.
Women are expected to do more non-work office tasks, such as organising staff away days and cards and gifts for colleagues, than men. Even if a woman says no to a task like this, it’s likely that another women will be asked in her place.
Women are fearful of being seen as difficult and more likely to agree to take on the invisible and unpaid labour that detracts from their other responsibilities. They may think, “If I don’t do it, another woman will.” And women have to hide their displeasure or discomfort and pretend to be accommodating even at the cost of their own mental health. This process of managing, modulating and suppressing one’s emotions to fulfil expectations from others or to achieve professional goals is called “emotional labour”.
American sociologist Arlie Hochschild first introduced the concept of emotional labour in 1983 to mean that emotions have a market and exchange value in our capitalist society. People are required to regulate their emotions to fit in with the emotional norm, and manage their emotions to ensure the smooth flow of business necessary to get a wage.
Emotional labour was never intended to be a gendered term. But invisible unpaid labour, like doing the office tea round, falls disproportionately on women – who then have to manage their emotional response to carrying out unwanted tasks.
As I discuss in my book Hysterical, this is is due to gendered stereotypes that women are more empathetic or nurturing. They lack the “status shield” – the social protection – that men have to act outside what is expected of their role. So women make the tea or organise the office Secret Santa, and pretend that they are happy to do so.
To read the full article by Pragya Agarwal,Visiting Professor of Social Inequities and Injustice, visit The Conversation.
Notes for editors
Press release reference number: PR 22/227
º¬Ðß²ÝÊÓƵ is one of the country’s leading universities, with an international reputation for research that matters, excellence in teaching, strong links with industry, and unrivalled achievement in sport and its underpinning academic disciplines.
It has been awarded five stars in the independent QS Stars university rating scheme, named the best university in the world for sports-related subjects in the 2021 QS World University Rankings and University of the Year for Sport by The Times and Sunday Times University Guide 2022.
º¬Ðß²ÝÊÓƵ is in the top 10 of every national league table, being ranked 7th in The UK Complete University Guide 2023, 10th in both the Guardian University League Table 2023 and 11th in the Times and Sunday Times Good University Guide 2023.
º¬Ðß²ÝÊÓƵ is consistently ranked in the top twenty of UK universities in the Times Higher Education’s ‘table of tables’ and is in the top 10 in England for research intensity. In recognition of its contribution to the sector, º¬Ðß²ÝÊÓƵ has been awarded seven Queen's Anniversary Prizes
The º¬Ðß²ÝÊÓƵ London campus is based on the Queen Elizabeth Olympic Park and offers postgraduate and executive-level education, as well as research and enterprise opportunities. It is home to influential thought leaders, pioneering researchers and creative innovators who provide students with the highest quality of teaching and the very latest in modern thinking.
