People
Affiliates
Visiting Professors
Professor Bo Edvardsson, Professor of Business Administration, CTF, Service Research Centre (Sweden), Bo.Edvardsson@kau.se
Professor Zoe Rador, Vice President (Strategy & Planning), Cass Business School, City University of London, UK
Academic Visitors
CSM was privileged to have Dr Mohamed Sobhy Ahmed Hassan (Temerak) visit the Centre for 6 months (30 May 2018 - 30 November 2018). You can read about his visit here.
Affiliates listed by country
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UK |
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Senior Lecturer in Marketing |
SOAS, University of London |
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Senior Lecturer in Marketing |
University of Strathclyde |
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Lecturer in Marketing |
University of Liverpool |
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Professor of Operations Management |
Manchester Metropolitan University |
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Professor of Marketing |
University of Liverpool |
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Professor of Marketing |
University of Manchester |
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Lecturer in Marketing |
University of Edinburgh |
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Professor of Marketing |
Aston University |
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Lecturer in Marketing and Operations |
University of Liverpool |
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Senior Lecturer in Marketing Research |
University of Manchester |
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Associate Professor of Marketing |
University of Reading |
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Professor in Public Management |
Cardiff University |
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Professor of Retailing |
Manchester Business School |
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Professor of Operations Management |
Manchester Metropolitan University |
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Professor International Public Service Management |
University of Edinburgh |
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Professor of Marketing |
University of Nottingham |
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Reader in Marketing |
Royal Holloway, University of London |
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Professor of Operations Management |
University of Exeter |
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Professor of Operations Management |
Warwick Business School/London Business School |
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Professor of Supply Chain and Operations Management |
Cardiff University |
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Associate Professor of Marketing |
University of Leeds |
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Professor of Marketing |
University of Manchester |
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Julija Dzenkovska |
Doctoral Researcher |
Newcastle Business School |
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Charles Kemp |
Doctoral Researcher |
Newcastle Business School |
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Mainland Europe |
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France |
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Professor of Marketing |
Université Claude Bernard Lyon 1 |
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Professor of Customer Experience and Marketing Strategy |
Interational University of Monaco |
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Germany |
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Professor of Marketing |
Universität Koblenz-Landau |
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Professor of Marketing |
Friedrich-Schiller-Universität Jena |
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Professor of Marketing |
Technische Universitaet Braunschweig |
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Professor of Marketing |
Universität Paderborn |
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Norway |
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Professor of Marketing |
Norges Handelshøyskole, Center for Service Innovation, Bergen |
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Sweden |
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Professor of Business Administration |
CTF, Karlstad University |
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Professor of Business Administration |
Karlstad University |
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Professor of Marketing |
Karlstad University |
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Professor of Marketing |
Linkoping University |
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Switzerland |
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Professor of Business Administration and Education |
HWZ University of Applied Sciences in Business Administration Zurich |
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Outside Europe |
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Assistant Professor of Marketing |
Texas State University |
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Associate Professor of Marketing |
Arizona State University, USA |
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Professor of Marketing |
University of Alabama, USA |
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Edwards M. Carson Chair in Service Marketing |
Arizona State University, USA |
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Professor of Management |
Southern Cross University, Australia |
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Professor of Public Safety and Emergency Management |
Tsinghua University, China |
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Professor of Marketing |
Texas State University, USA |
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Assistant Professor of Marketing |
Hanyang University, South Korea |
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Professor of Marketing |
Bowling Green State University, USA |
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Professor of Marketing |
Ohio State University, USA |
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Associate Professor of Operations Management |
Federal University of Technology, Brazil |
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Professor of Marketing |
Emerson College, USA |
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Associate Professor of Marketing |
Florida State University, USA |
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PetSmart Chair in Service Leadership |
Arizona State University, USA |
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Department Chair and Professor |
South Carolina University, USA |
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Professor of Operations Management |
Brigham Young University, USA |
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Professor of Operations Management |
Monash University, Australia |
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Senior Lecturer in Marketing |
The Flinders University of South Australia |
Academic visit: Dr Mohamed Sobhy Ahmed Hassan (Temerak)
30 May 2018 - 30 November 2018
Dr Mohamed Sobhy Ahmed HassanMy academic visit to the Centre for Service Management (CSM) at º¬Ðß²ÝÊÓƵ started on the 30th of May and lasted until the 30th of November 2018. My visit started by taking part in the second Customer Management Leadership Group Academic-Practitioner Workshop co-organised by CSM and the University of Manchester in June 2018. In this workshop, I participated in a research project on how artificial intelligence is transforming the service encounter. The project is currently under review with the Journal of Business Research (ABS 3). We also submitted part of this project to both the Frontiers in Service 2019 and QUIS 16 conferences that will take place in Singapore and Karlstad, Sweden respectively.
In addition, I was also able to attend the Academy of Marketing Conference at the University of Stirling to present one of my research projects on customer-to-customer interactions. This paper won the best track prize (Services and Customer Relationship Marketing Track).
At CSM, I worked with Professor Thorsten Gruber and Dr Keme Ifie on two different research projects that focus on dynamics of the first encounter and the role of the physical appearance of mannequins in the retail shopping experience respectively. The former project has evolved into a conceptual paper to be submitted to the Journal of Service Research (ABS 4), while the latter project is currently at the research design stage which consists of a series of experiments.
I also had the chance of working with Professor Ian Hodgkinson on another research project on customers' experience during a global biking event with participants from 40 different countries using a Critical Incident methodology. We are currently collecting data by the means of an online survey from the international participants of pervious events.
My academic visit has also provided me with both time and opportunity to collaborate with other co-authors from other British universities such as Nottingham University Business School, SOAS and Edinburgh Business School. To this end, I was able to submit two manuscripts to two prestigious journals: European Sport Marketing Quarterly (ABS 3) and Tourism Management (ABS 4).
On the research training side, I received intensive training on using NVIVO software for qualitative data analysis which has extended my research capabilities to work on data analysis of social media content. I also had the chance to attend several seminars and workshops on different business and marketing subjects.
At the end of my visit, I used my consultancy experience in the Middle East to deliver a seminar to the staff members and doctoral students of the School of Business and Economics titled "No-One-Size-Fits All: Marketing strategy implications for online and sharing economy companies in the Middle East."
Finally, my visit to º¬Ðß²ÝÊÓƵ and the Centre for Service Management has significantly boosted my research career, and I am looking forward to building on these collaborations to continue working and publishing with centre members in top marketing journals.
