Centre for Service Management

News and Events

Happy Holiday

The Centre for Service Management wishes everyone a Happy Holiday and a great 2022! We hope to see you at one of our events next year!

20 December 2021

CSM member was awarded a Research Grant

Dr. Keme Ifie was awarded a BA/Leverhulme Small Research Grant.

12 October 2021

CSM member wins top award for research that has transformed health and social care in Leicestershire

The Operational Research Society has awarded Dr Antuela Tako the President's Medal 2021 for research that has helped to transform the health and social care services in Leicestershire.

4 October 2021

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

Dr James M. Crick has been invited to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship (GRCME).

22 September 2021

CSM publishes a new development article exploring how citizen science could make the world a better place

In a recent open access article Prof Ian R. Hodgkinson and Dr. Sahar Mousavi explore the role citizen science can play in discovering new solutions to pressing wicked problems.

14 September 2021

CSM twice in the Top 20 for the most cited marketing articles

Shugan鈥檚 Top 20 Marketing Meta-Journal provides researchers with an overview of articles with high impact across all marketing journals in a four-year moving window. According to the latest issue (July 2021), CSM has two entries: 8th and 12th.

24 August 2021

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

Dr James M. Crick (Associate Editor of the Journal of Strategic Marketing) was invited to present at the "Meet the Editors" session of the Entrepreneurial Marketing SIG (part of the 2021 Summer AMA Conference).

10 August 2021

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

During this year鈥檚 Academy of Management Annual Meeting, Dr. Katrin Heucher, who conducted her doctoral research at CSM (2017-2021), was awarded the prestigious AOM ONE Best Dissertation Award for her dissertation on "Living with Paradoxical Tensions in Corporate Sustainability".

6 August 2021

CSM doctoral researcher presents at Frontiers in Service conference

Recently, Mrs Junyi (Amy) Xie gave a presentation at the prestigious Frontiers in Service conference. The title of Amy鈥檚 presentation was 鈥淭he dual threat of COVID-19 to health and job security - exploring the role of mindfulness in sustaining frontline employee-related outcomes鈥�.

12 July 2021

Congratulations to the Journal of Service Management!

We are happy to congratulate the Journal of Service Management (JOSM) for its impressive new impact factor (11.768).

1 July 2021

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

Dr. Sahar Mousavi has been shortlisted for Digital Innovation in Teaching Award at the 含羞草视频 Academic Awards (LAAs) 2021.

20 June 2021

Christopher Lovelock Career Contributions Award

Recently, CSM Director Prof Thorsten Gruber served on the selection committee for the 2021 SERVSIG Christopher Lovelock Career Contributions Award.

11 June 2021

CSM wins another Emerald Literati Award for Excellence

We are proud to announce that CSM Director Prof Thorsten Gruber won the Journal of Service Theory and Practice 鈥淏est Paper Award鈥� for the article 鈥淪ervice robots, customers and service employees: what can we learn from the academic literature and where are the gaps?鈥�.

11 June 2021

Dr Crick joins the editorial board of the International Marketing Review

Dr James M. Crick has recently joined the editorial board of the International Marketing Review. This appointment was based on his ongoing work surrounding entrepreneurial marketing strategies in an international arena.

25 May 2021

CSM Seminar 鈥� Export strategies 鈥� How to succeed abroad

As part of our CSM Spring Seminar Series, Mr Andreas Metz, CEO and founder of Export Specialists gave a presentation about the best strategies for service companies to enter international markets

21 May 2021

CSM Seminar - No one-size fits all 鈥� Marketing strategy implications for online and sharing economy companies in the Middle East

As part of our CSM Spring Seminar Series, Dr Mohamed Hassan (Temerak) presented a number of case studies on sharing economy companies from Egypt and revealed the dynamics of business models in the Middle East.

7 May 2021

Dr Crick becomes an Associate Editor of the Journal of Strategic Marketing

Dr James M. Crick has commenced a new role as an Associate Editor of the Journal of Strategic Marketing (A-rated on the ABDC list).

6 April 2021

CSM tops the SciVal citation list again

As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at 含羞草视频 (2017-2020).

1 March 2021

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

Dr James M. Crick and Professor David Crick (from the University of Ottawa, Canada) have published a new study in the International Journal of Entrepreneurial Behavior & Research.

23 February 2021

CSM Publishes Two of the Most Influential Service Research Articles

We are pleased to announce that two articles on the list of the most influential service research articles were co-authored by Prof Thorsten Gruber, Director of CSM.

11 February 2021

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

Dr James M. Crick and Professor David Crick (from the University of Ottawa) have received the 2020 Outstanding Article Award from Industrial Marketing Management.

22 January 2021

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

Centre for Service Management

News and Events

Happy Holiday

CSM member was awarded a Research Grant

CSM member wins top award for research that has transformed health and social care in Leicestershire

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

CSM publishes a new development article exploring how citizen science could make the world a better place

CSM twice in the Top 20 for the most cited marketing articles

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

CSM doctoral researcher presents at Frontiers in Service conference

Congratulations to the Journal of Service Management!

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

Christopher Lovelock Career Contributions Award

CSM wins another Emerald Literati Award for Excellence

Dr Crick joins the editorial board of the International Marketing Review

CSM Seminar 鈥� Export strategies 鈥� How to succeed abroad

CSM Seminar - No one-size fits all 鈥� Marketing strategy implications for online and sharing economy companies in the Middle East

Dr Crick becomes an Associate Editor of the Journal of Strategic Marketing

CSM tops the SciVal citation list again

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

CSM Publishes Two of the Most Influential Service Research Articles

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

Centre for Service Management

News and Events

Happy Holiday

CSM member was awarded a Research Grant

CSM member wins top award for research that has transformed health and social care in Leicestershire

Dr Crick is Appointed to the Advisory Board of the Global Research Conference on Marketing and Entrepreneurship

CSM publishes a new development article exploring how citizen science could make the world a better place

CSM twice in the Top 20 for the most cited marketing articles

Dr Crick presents at the "Meet the Editors" session at the 2021 Summer AMA Conference

AOM ONE Best Dissertation Award goes to CSM doctoral researcher

CSM doctoral researcher presents at Frontiers in Service conference

Congratulations to the Journal of Service Management!

Dr. Mousavi has been shortlisted for Digital Innovation in Teaching Award

Christopher Lovelock Career Contributions Award

CSM wins another Emerald Literati Award for Excellence

Dr Crick joins the editorial board of the International Marketing Review

CSM Seminar 鈥� Export strategies 鈥� How to succeed abroad

CSM Seminar - No one-size fits all 鈥� Marketing strategy implications for online and sharing economy companies in the Middle East

Dr Crick becomes an Associate Editor of the Journal of Strategic Marketing

CSM tops the SciVal citation list again

CSM Member Publishes in a Journal with a High Impact Factor on Coopetition between Martials Arts Clubs

CSM Publishes Two of the Most Influential Service Research Articles

CSM Member Wins the 2020 Outstanding Article Award in Industrial Marketing Management

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

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