What turns an intention to gamble, into the act of gambling?

Stephanie Scott, Paul Hughes, Deputy Director of CSM Ian Hodgkinson, and Sascha Kraus sought to look at the drivers and inhibitors of online gambling across UK and US markets.

9 December 2019

A doctoral researcher at CSM participated in the 12th Annual Ivey/ARCS PhD Sustainability Academy at Ivey Business School in London, Canada

Katrin Heucher, a doctoral researcher at the Centre for Service Management (CSM) and the School of Busines and Economics participated in the 12th Annual Ivey/ARCS PhD Sustainability Academy at Ivey Business School in London, Canada.

9 December 2019

Best Track Paper Award at the 2019 ANZMAC Conference

Dr James M. Crick has won the best paper in the business-to-business marketing track at the 2019 ANZMAC Conference.

5 December 2019

Dr James M. Crick has been awarded an Adjunct Professor role at the University of Ottawa

Dr James M. Crick has been awarded an Adjunct Professor of Entrepreneurial Marketing role at the University of Ottawa (AACSB, EQUIS, and AMBA-accredited).

4 December 2019

CSM Wins Two More Awards

CSM is proud to announce the receipt of two more awards. Earlier this year, an article entitled "Brave new world: service robots in the frontline" was nominated by the Editorial Board Members of the prestigious Journal of Service Management and subsequently selected to receive the Robert Johnston Highly Commended Award (First Runner Up). This article emerged from the Thought Leadership Conference entitled, 鈥淭heorizing beyond the horizon: Service research in 2050鈥� that Prof. Gruber, Director of CSM, attended in 2017.

16 November 2019

The ICTs, Inclusion and Development Research Interest Group has recently been established

The ICTs, Inclusion and Development Research Interest Group (led by Dr Silvia Masiero) has recently been established in the School of Business and Economics - with affiliation to the Centre for Service Management.

9 November 2019

Research to explore how AI and voice technologies help people with disabilities

Prof. Thorsten Gruber and a group of academics at 含羞草视频 have been awarded funding to examine how AI-voice-based technologies help people with disabilities live independently.

20 October 2019

The Wine Business Research Interest Group has recently been established

The Wine Business Research Interest Group, led by Dr James M. Crick, has recently been established in the School of Business and Economics - with affiliation to the Centre for Service Management.

15 October 2019

New blog post by Dr Sahar Mousavi on online community engagement

Dr Mousavi has co-written a new blog post for the HSO website on building engaging online communities

20 August 2019

Business Schools and the future of management education, event 24th/25th June

8 August 2019

Business Schools in Austere Times and the Future of Management Education

The Centre for Service Management (含羞草视频) and the Centre for Service Excellence (Edinburgh) are delighted to invite you to a joint research symposium 鈥楤usiness Schools in Austere Times鈥�.

8 June 2019

CSM jointly hosted 2019 Doctoral Symposium

On the 20th & 21st of May CSM, in conjunction with the Marketing and Retailing discipline group, hosted the 2019 doctoral symposium.

27 May 2019

Professor Gianfranco Walsh visited CSM

Professor Gianfranco Walsh from the University of Jena (Germany) visited CSM and gave a fascinating presentation on customer ethnic bias in service encounters on May 22nd.

26 May 2019

Dr James Crick joins the editorial board of the Journal of Vacation Marketing

Congratulations to Dr James M. Crick for joining the editorial board of the Journal of Vacation Marketing.

17 May 2019

Dr Silvia Masiero gives invited presentation at Microsoft Research India

Dr Silvia Masiero presented her work on the impact of cashless transactions on the Indian informal economy at Microsoft Research India, Technology for Emerging Markets group.

30 April 2019

Dr Crick visits the University of Ottawa

During April 2019, Dr James M. Crick visited the Telfer School of Management at the University of Ottawa (AACSB, AMBA, and EQUIS accredited). Dr Crick has held an Adjunct Scholar position at the University of Ottawa since February 2017 and works closely with certain faculty members and students in particular courses.

30 April 2019

New PhD studentship opportunity to look at coopetition-oriented behaviours

A new PhD studentship has been created to work with Dr Jim Crick and Professor Vicky Story on coopetition.

4 March 2019

CSM Members Receive Awards for Teaching and Research

Dr Sahar Mousavi and Dr James Crick received Dean鈥檚 Awards on Thursday 7th March 2019 in recognition of their outstanding contribution to teaching and research at School of Business and Economics.

14 March 2019

CSM Wins Another Award

Congratulations to Professor Thorsten Gruber, Director of the Centre for Service Management. His manuscript entitled "Brave new world: service robots in the frontline" has been nominated by the Editorial Board Members of the prestigious Journal of Service Management and subsequently selected to receive the Robert Johnston Highly Commended Award (First Runner Up)

8 March 2019

Didier Soopramanien publishes in leading transport journal

Congratulations to Dr Didier Soopramanien, CSM member, for getting his latest research published in the prestigious journal Transportation Research Part A: Policy and Practice.

1 March 2019

CSM tops the SciVal citation list

Thorsten Gruber is the most-cited academic at 含羞草视频 for business, management and accounting according to Elsevier's SciVal.

12 February 2019

CSM article tops the 含羞草视频 institutional repository for journal article downloads in 2018

Professor Gruber's article on Generation Y tops the 含羞草视频 institutional repository list for 2018 as Most Downloaded Journal Article.

29 January 2019

Seminar by Dr Mohamed Sobhy Temerak highlights marketing and business model issues for the Middle East market

Dr Temerak鈥檚 seminar identified road blocks through illustrative case studies of companies such as Otlob.com (i.e. an online food delivery company), UBER and Souq (i.e. Amazon).

28 January 2019

Dr Sahar Mousavi invited to M盲lardalen University in Sweden

Dr Mousavi was invited to give a seminar on her research into virtual brand communities at M盲lardalen University, Sweden.

15 January 2019