Centre for Service Management

News and Events

2017 News

CSM presents at Let's Talk 含羞草视频 Service 2017

Professor Thorsten Gruber, CSM Director, presented at the 6th Let's Talk 含羞草视频 Service Workshop, hosted this year by the University of Antwerp in Belgium.

7 December 2017

CSM attends Thought Leadership conference

Professor Thorsten Gruber, CSM Director, attended a Thought Leadership conference in Brisbane, Australia.

3 November 2017

Toward a Public Service Management: Ian Hodgkinson publishes in the prestigious Journal of Service Management

CSM Deputy Director Dr Ian Hodgkinson has had his article 鈥淭oward a Public Service Management: Past, Present, and Future Directions鈥� (with Claire Hannibal, Byron Keating, Ros Chester Buxton, & Nicola Bateman) published in Journal of Service Management.

31 October 2017

CSM takes part in Cambridge Service Week

Members of the Centre for service Management were in attendance at the Cambridge Service Week conference.

6 October 2017

CSM member publishes report on strategic groups of UK business schools

CSM member Dr Alex Wilson has had his research into strategic groups of UK business schools published by the Chartered Association of Business Schools, of which he is a Research Fellow.

5 October 2017

Dr Lili Yang's water meter app, tApp, nominated for two prestigious awards

Dr Lili Yang's tApp, has been shortlisted for two prestigious awards - The Times Higher International Impact Award and the UK Innovation and Entrepreneurship Award.

8 September 2017

SBE research team鈥檚 new social innovation in emerging markets project

A research team led by the School鈥檚 International Business, Strategy and Innovation discipline group has partnered with the UK-based charity Uniting to Sustain and Assist Himalayan Communities.

23 August 2017

含羞草视频 to host annual ORS conference

This year's Operational Research Society Annual Conference will be hosted by 含羞草视频 with academics, practitioners, researchers and students presenting interesting, informative and challenging papers.

23 August 2017

Vicky Story publishes in the Annals of Tourism Research (ATR)

Centre Associate Director Professor Vicky Story has had an article on social tourism published in the 4* journal Annals of Tourism Research (ATR).

17 August 2017

CSM Transformative Service Research Symposium proves to be a great success

The Centre for Service Management recently hosted an international research symposium on Transformative Service Research with contributions from researchers from both the US and UK.

4 July 2017

PhD studentship opportunity exploring the Influences of Customer Experiences on Frontline Employee Experiences

The School of Business and Economics is offering a fully funded studentship commencing 1st October 2017 which is open to EU and international/overseas student.

27 April 2017

Transformative Service Research Symposium

The Centre for Service Management are hosting a symposium focusing on Transformative Service Research with contributions from researchers from both the US and the UK.

27 April 2017

Service Excellence Network event with the OEE

CSM and OEE Consulting explored service excellence in a one-day networking event on campus this June.

26 June 2017

CSM hosts International Service Innovation in Emerging Markets Workshop

The Centre for Service Management recently hosted a workshop bringing together thought leaders, established academics, early-career researchers and professionals to discuss the important topic of service innovation in emerging markets.

8 March 2017

Professor Gruber's article on social media tops University's download list for 2016

The most downloaded article from 含羞草视频 for 2016 was by Professor Thorsten Gruber, Director of the Centre for Service Management, on the use of social media by Generation Y.

14 January 2017

Contact usCentre Director

Professor Thorsten Gruber

Tel: +44 (0)1509 228274

Email: Send email

Centre for Service Management

News and Events

2017 News

CSM presents at Let's Talk 含羞草视频 Service 2017

CSM attends Thought Leadership conference

Toward a Public Service Management: Ian Hodgkinson publishes in the prestigious Journal of Service Management

CSM takes part in Cambridge Service Week

CSM member publishes report on strategic groups of UK business schools

Dr Lili Yang's water meter app, tApp, nominated for two prestigious awards

SBE research team鈥檚 new social innovation in emerging markets project

含羞草视频 to host annual ORS conference

Vicky Story publishes in the Annals of Tourism Research (ATR)

CSM Transformative Service Research Symposium proves to be a great success

PhD studentship opportunity exploring the Influences of Customer Experiences on Frontline Employee Experiences

Transformative Service Research Symposium

Service Excellence Network event with the OEE

CSM hosts International Service Innovation in Emerging Markets Workshop

Professor Gruber's article on social media tops University's download list for 2016

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

Centre for Service Management

News and Events

2017 News

CSM presents at Let's Talk 含羞草视频 Service 2017

CSM attends Thought Leadership conference

Toward a Public Service Management: Ian Hodgkinson publishes in the prestigious Journal of Service Management

CSM takes part in Cambridge Service Week

CSM member publishes report on strategic groups of UK business schools

Dr Lili Yang's water meter app, tApp, nominated for two prestigious awards

SBE research team鈥檚 new social innovation in emerging markets project

含羞草视频 to host annual ORS conference

Vicky Story publishes in the Annals of Tourism Research (ATR)

CSM Transformative Service Research Symposium proves to be a great success

PhD studentship opportunity exploring the Influences of Customer Experiences on Frontline Employee Experiences

Transformative Service Research Symposium

Service Excellence Network event with the OEE

CSM hosts International Service Innovation in Emerging Markets Workshop

Professor Gruber's article on social media tops University's download list for 2016

Contact usCentre Director

Professor Thorsten Gruber

Latest news

CSM Welcomes New Member

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