CSM Conference on Service Innovation in Emerging Markets

The Centre for Service Management is running a two-day conference on 'Service Innovation in Emerging Markets' later this month. The event will include a series of workshops presenting, analysing and discussing the latest trends in service innovation both for emerging markets (EMs) and those coming out of EMs.

Issued on 4 January 2017

Merry Christmas and Happy New Year!

The Centre for Service Management (CSM) wishes everyone a Happy Holiday and a great 2017!

Issued on 12 December 2016

CSM student secures the Santander Mobility Award for a second time

Higor Leite, PhD Representative for the Centre for Service Management, has been awarded the Santander Mobility Award for the second time in support of his work into developing the early career researcher.

Issued on 12 December 2016

CSM launch new research-led qualification framework

The Centre for Service Management launch SOMS, the new research-led qualification framework for service organisations.

Issued on 10 November 2016

Qualitative Data Collection Workshop: A Journey from our Experience

Issued on 16 October 2016

CSM Director visits CTF Service Research Centre in Sweden

As part of his Ander Foundation Visiting Professorship, CSM Director Professor Thorsten Gruber spent a week at CTF – Service Research Center at Karlstad University, Sweden.

Issued on 10 October 2016

CSM PhD Student Wins Doctoral Essay Competition

CSM PhD student Araz wins first place in SBE Doctoral Essay Competition for his paper into the findings of his research to outside academia.

Issued on 26 September 2016

CSM networking event leads to JOSM publication

The 2015 CSM 1st European Health and Social Care Service Innovation Symposium, held at 含羞草视频, has given rise to a publication being accepted in the prestigious Journal of Service Management.

Issued on 16 September 2016

CSM Member publishes research examining the global phenomenon of management education.

CSM Member, Dr Alex Wilson, recently published a third book examining the global phenomenon of management education.

Issued on 5 September 2016

Araz Zirar new PhD representative for special interest group

A doctoral researcher within the Centre for Service Management has been selected as a PhD representative for the British Academy of Management Operations, Logistics and Supply Chain Management.

Issued on 26 August 2016

CSM receives two awards for research

Director of the Centre for Service Management, Professor Thorsten Gruber, awarded for his research paper and article.

Issued on 27 June 2016

CSM members learn about productions systems with visit to the Toyota Burnaston plant

Three members of CSM visited the Toyota manufacturing plant at Burnaston in Derbyshire, UK to receive a tour and information about production systems within the company.

Issued on 23 June 2016

Presentation by Mr Andreas Metz, CEO of Export Specialists

On 20th May, CSM hosted CEO and founder of Export Specialists, Mr Andreas Metz who gave a presentation to members on the best strategies for service companies to enter international markets.

Issued on 7 June 2016

Article by Professor Gruber tops University downloads list

An article co-written by Professor Thorsten Gruber has topped the University's most downloaded item list with over 12,000 downloads since it's publication in 2013.

Issued on 24 May 2016

Visit by Professor Christoph Teller, University of Surrey

Professor Christop Teller from the University of Surrey visited CSM and the Town Centres Research Interest group to host a research seminar and presentation to postgraduate students.

Issued on 19 May 2016

CSM represented at 2nd International Network of Service Researchers event

Professor Thorsten Gruber represented CSM at an International Conference held as Karlstad University in Sweden. The conference aimed to strengthen and move the field of service research forward.

Issued on 7 May 2016

Doctoral Colloquium brings international community to campus

The 2016 CSM Doctoral Colloquium held at the end of January on campus was a great success, bring doctoral researchers and academics from as far away as Morocco.

Issued on 18 February 2016

A new study by Ian Hodgkinson explores teaching and learning

Dr Ian Hodgkinson of the CSM has had a new study published which investigates the relationship between teaching methodologies and learning styles.

Issued on 5 February 2016