Merry Christmas and a Happy New Year!

The Centre for Service Management (CSM) wishes everyone a Happy Holidays and a great 2015! We hope to see you at one of our events next year!

Issued on 22 December 2014

Invited Presentation in the Scoping Workshop for China-UK Cooperation

Dr Lili Yang was selected by the Economic and Social Research Council (ESRC) and Natural Environment Research Council (NERC) as a leading academic, and invited to attend the workshop that was held in Chengdu, China on 18th-21st November 2014.

Issued on 21 November 2014

Invited Presentation at the University of Edinburgh Business School

Professor Thorsten Gruber was invited by Dr Dahlia El-Manstrly from the Marketing Group at the University of Edinburgh Business School to present a seminar on “The role of academic impact”.

Issued on 19 November 2014

Presentation by Professor Backhaus and Professor Blut, Newcastle University

CSM held the first in a series of thought-provoking seminars featuring speakers from across the discipline of service management.

Issued on 15 October 2014

Presentation at the University of Liverpool

Professor Thorsten Gruber was invited by Dr Rachel Ashman and Professor Steve Baron from the Management School at the University of Liverpool.

Issued on 3 October 2014

Debbie Keeling made Track Chair at the 18th Academy of Marketing Science World Marketing Congress

Issued on 8 September 2014

Presentation by Dr Raj Prasanna of Massey University, New Zealand

Dr Raj Prasanna from Massey University in New Zealand, led a seminar on 'Emergency and Service Management in New Zealand: Moving on from the 2011 Christchurch Earthquakes'.

Issued on 3 September 2014

April 17th 2014 – Happy Easter!

From all of us here at the CSM to all of our service management colleagues around the globe: Wishing you all a very Happy Easter!

Issued on 17 April 2014

April 3rd 2014 – Official launch of the Centre for Service Management (CSM)

The launch event for CSM took place on April 3rd with a very healthy turn-out of guests and colleagues across the service sector and academia.

Issued on 3 April 2014

March 18th 2014 - Presentation at Leeds University Business School

Professor Thorsten gruber, Co-Director of the CSM, was invited to present his research at Leeds Business School.

Issued on 18 March 2014

March 14th 2014 – UK Consumers Still Loyal to the High Street

Cathy Hart, member of the CSM and leader of the Town Centres Research Interest Group, published a research report on her preliminary findings of her research into the customer experience of the UK high street.

Issued on 14 March 2014

February 23rd 2014 – Special Session on Transformative Service Research

Professor Gruber and colleagues ran a Special Session at SERVSIG 2014 on 'Transformative Service Research'.

Issued on 23 February 2014

November 14th 2013 – Presentation by Export Specialists

Andreas Metz, General Manager of "Exports Specialists", was on campus as a special guest of the CSM to present his insights into being a successful exporter.

Issued on 14 November 2013

November 13th 2013 – Publication in Research Policy

CSM member Ian Hodgkinson is informed that one of his papers will be published in the top-tiered journal Research Policy.

Issued on 13 November 2013

November 7th 2013– New Emergency Management Research Interest Group approved

Dr Lili Yang, a member of the CSM, has a new Research Interest Group approved by the University: Emergency Management (EM-RIG).

Issued on 7 November 2013

November 6th 2013 – Presentation at Nottingham University Business School

Professor Gruber gives an invited presentation at the Nottingham University Business School on transformative service research.

Issued on 6 November 2013

November 1st 2013 – Professor Gruber Joins the Editorial Review Board of JSR

Professor Thorsten Gruber, Co-Director of the CSM, has been invited to join the editorial board of the prestigious Journal of Service Research (JSR).

Issued on 1 November 2013

November 1st 2013 – New Special Issue in Production Planning & Control Published

Professor Zoe Radnor, Co-Director of the CSM, recently had an article published in Production Planning & Control journal co-written with Dr Noke from Nottingham University Business School.

Issued on 1 November 2013

October 1st 2013 – Presentation at Karlstad University

Professor Thorsten Gruber was invited by Karlstad University's CTF-Service Research Centre in Sweden to present his research at the organisation's annual away day.

Issued on 1 October 2013