Centre for Service Management

News and Events

All the latest news and updates

This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.

Current news

CSM Member wins Best Paper Award

The Centre for Service Management is delighted to announce that Dr George Tsimonis, Lecturer in Marketing and member of the Centre, has received the Best Paper Award at the 12th International Conference of Contemporary Marketing Issues (ICCMI).

13 September 2024

CSM publishes the first and second most cited articles in the Journal of Service Management

We are delighted to announce that two publications by Professor Thorsten Gruber, Director of CSM, are the first and second most cited articles in the prestigious Journal of Service Management.

16 August 2024

CSM is proud to welcome a new member to the centre - Dr Virginie Lavoye

Dr Virginie Lavoye who joined 含羞草视频 Business School as a Lecturer in Marketing in February 2024, where she conducts research on augmented reality and sustainable consumer behaviour. Virginie also teaches several marketing courses including Strategic Marketing Solutions.

9 May 2024

CSM welcomes a new member to the centre - Dr Adedapo Adebajo

Adedapo joined 含羞草视频 Business School as a Lecturer in Marketing in November 2023.

9 May 2024

CSM Welcomes New Member

CSM is proud to welcome a new member to the centre - Dr Georgios (George) Tsimonis who joined 含羞草视频 Business School as a Lecturer in Marketing in September 2023.

25 September 2023

Presentation by Dr Jay Kandampully, Professor of Service Management and Hospitality

Recently, as part of the joined CSM and the Marketing Academic Group Seminar Series, Dr Jay Kandampully, Professor of Service Management and Hospitality at The Ohio State University, USA, gave an excellent presentation.

1 June 2023

CSM Publishes in Leading Journal

CSM Director, Prof Thorsten Gruber, and Dr Rachel Fuller recently published an article in the European Journal of Marketing.

20 April 2023

CSM tops the SciVal citation list once again

As shown on Elsevier's SciVal citation list, several CSM members are included among the top ten (out of 500) most cited researchers in the "business, management, and accounting" category at 含羞草视频 (2017-2022).

22 February 2023

Happy Holiday

The Centre for Service Management (CSM) wishes everyone a Happy Holiday and a great 2023! We hope to see you at one of our events next year!

20 December 2022

Presentation by Dr Ray Fisk, Founder and President of ServCollab

Recently, as part of the joined CSM and the Marketing & Retailing Academic Group Seminar Series, Dr Raymond P. Fisk gave a thought-provoking presentation.

8 December 2022